You can add our products to your digital basket using the blue "Add to my basket" button on the product page. If you place your order with your The Christmas Shop - Account, it will be even quicker as we already have your details.

You can provide your correct address to our customer service if your order is being sent to the wrong address and before you've received a shipping confirmation. We will do our best to adjust the shipment accordingly.

If you are moving, you can easily update your address in your The Christmas Shop - Account.

You can cancel your order up until the moment it is shipped. Please contact customer service as soon as possible. Once we’ve shipped your order, cancellation is no longer possible. After receiving your order, you can return it to us, and we will refund the purchase amount to your account within 14 days of receiving the return.

You can't modify the details anymore after you've paid for your order. If you haven't received a shipping confirmation yet, we can still adjust your order details, like your name or delivery address.

Contact customer service as soon as possible after placing your order.

The prices of our products may vary by country due to factors such as purchase price or market price. If you want your order delivered in the Netherlands, place your order on thechristmasshop.nl, and if you want it delivered in Belgium, order on thechristmasshop.be.

Prices may sometimes be adjusted. The price of a product depends on many factors and can change monthly, weekly, or even daily.

It's possible that some products may be temporarily out of stock, but they are expected to arrive soon. Sign up on the product page to be notified about the stock status. You'll receive an email as soon as the product is available again.

On the product page, you can see whether a product is available or not. This displays the most up-to-date stock status of the product, both online and in-store.

Except for January and February, our Christmas store in Delft is open all year round. Here you’ll find all our products, get a taste of the Christmas spirit, and be inspired by our richly decorated trees and wreaths.

You’ll find our store in Delft at:

Voldersgracht 5

2611ET Delft

You can pay in the store using PIN, credit card, or cash.

Yes, absolutely. When checking out on our website, you can choose to pick up your order. Your order is usually ready for you within a few hours. You'll receive an email when you can come to collect your order. Don't forget to bring your order confirmation to the store. We sent your order confirmation to you by email after completing your purchase.

Sorry! We do our best to make everything perfect for you, but sometimes things go wrong. Unfortunately, it had to happen to you this time.

We are keen to resolve your complaint quickly. The best way is to contact our customer service. You can reach us daily via phone, email, and Facebook.

If we still haven't been able to help you, you can submit your complaint via the European ODR Platform.

No, it is not possible to delete or edit your review. However, customer service can do that for you. Feel free to contact them via phone, email, or Facebook.

We manually check every written review before it is posted on the website.

Make sure your review:

• is supported by opinions and facts,
• explains how and where you use the product,
• is clearly written with decent language,
• contains at least 20 words

Ensure your review does not include:

• offensive language,
• is written in a language other than Dutch or English,
• contact information like email addresses and phone numbers,
• product prices,
• references to other (web) stores.

A pre-order is an order for a product that is not yet in stock at the time of ordering.

A pre-order works almost the same as a regular order. The only difference is that we won't ship the product until it's in stock with us. You pay for your entire order at the time of ordering and not at the time of shipment. All the items in your order will be shipped once everything is in stock. It is not possible to ship an order in multiple parts.

Yes, you can cancel your pre-order up until the moment of shipping. We will refund the purchase amount of your pre-order to your account within 14 days of cancellation. If you cancel your entire order, we will also refund the shipping costs.

Once the pre-order has been shipped, the standard 14-day return period applies.