If you order today and your purchase amount is over €75, your package will be shipped within 1 to 3 working days and delivered free of charge.

No, it’s not currently possible to receive your package today. If you place your order today, we usually ship it the same day and your package is typically delivered tomorrow.

Our products are delivered by DHL. DHL typically delivers on weekdays and Saturdays between 08:00 and 22:00, usually in the evening. If you choose a DHL pickup point, your package is usually ready for collection around 15:00.

Placing a business order? Then your delivery will usually be made by DHL between 09:00 and 17:00.

Absolutely. You can place your order online, and if the products are in stock, you can usually pick them up after a few hours.

We’ll always send you an email when your items are ready for collection in the store.

Yes. During checkout, select the option to pick up your package at a DHL point. You can then choose a DHL location near you. Once you’ve completed your order, your package is usually ready for pickup from 15:00 on the next working day. Your order will remain available for 7 days after the indicated pickup date.

If you order today before 5:00 PM, we'll prepare your order the same day and it will be picked up by our carrier. Sometimes, not all orders can be taken by the carrier, in which case your order will be picked up the next day. Over the weekend, we'll prepare your order, but it may not always be collected. So unfortunately, we cannot guarantee your order will also be delivered the next day.

If there's an issue with your order, for example, if something is out of stock, it may happen that we won't ship your order on the day it's placed. We always get in touch with you via phone or email.

Within the Netherlands, your order will be shipped with DHL. Occasionally, we may send your order with PostNL.

You can find the status of your order in your The Christmas Shop - Account. Here, you'll also find the link to the track & trace code. You can also find the track & trace code in the email we send you once your order has been dispatched.

The track & trace code often only starts working on the day of delivery. If the track & trace code still doesn't work, it's best to contact customer service.

We'll sort that out for you. Get in touch with customer service as soon as possible after delivery to let them know whether you'd like a refund or a replacement product. We'll then provide you with the details to return your product.

Before contacting customer service, please check the following:

• Track & trace code for your order After we shipped your order, you received an email with a track & trace code. Check if the delivery time slot has changed.
• The delivery address Are all the details you entered correct? Is the street name, house number, any additions, and postcode accurate?
• The mailbox Do you perhaps have a 'not at home' note in your mailbox and is your package with the neighbours?

If everything checks out, just wait a little longer. Usually, your package is delivered the next day, but during the Christmas period, it's often busy at DHL. Your package might take slightly longer to arrive than you're used to.

If you still haven't received your package after waiting, then contact customer service.

That's frustrating, you're looking forward to it. Head over to your The Christmas Shop - Account for the most up-to-date delivery information, or use the track & trace link in the email you received after we shipped your package.

Your package is usually delivered the next day, but during the Christmas period, our carriers are quite busy, and packages may be delivered a bit later. If your package still hasn't arrived 5 days after you received the shipping email, please contact customer service.

Most orders will be ready for you in our Delft store in about a day. Once we have prepared the products, we will send you an email notifying you that your order is ready to be picked up.

No, unfortunately, you need to pay for your online order online. However, you can always call us so we can reserve your desired products for you in the store, where you can then pay for them.