We offer you the option to pay for your order later. We use Billink for this. After we ship your product, you will receive an invoice from Billink. After receiving your invoice, you have 14 days to pay Billink. Do you have a question about your outstanding Billink invoice? Please contact Billink's customer service.

Yes, the entire website of The Christmas Shop uses a secure internet environment. Your personal and transaction data are sent via an SSL connection. This ensures that no one can spy on your information as it is sent to us. You can recognize a secure SSL connection by the (green) padlock in your browser.

Our account number is NL 44 RABO 0371876117. Please remember to mention your name and order number with your payment.

At The Christmas Shop, you can pay online with iDEAL, credit card (we accept Visa, American Express, and MasterCard), PayPal, Google Pay, Apple Pay and In3

No, you cannot pay with cash upon delivery of your order. However, you can pay with cash in the store.

You cannot change your invoice yourself. Customer service can do this for you up to 30 days after the invoice was issued. Send an email with your order number and the desired changes. You will receive an adjusted credit invoice in your mailbox within 3 working days, making the current invoice void.

You will receive your invoice as soon as your products are shipped, along with the shipping confirmation. If your order has already been dispatched, check if the invoice is listed in your The Christmas Shop - Account, under invoices. Feel free to contact customer service if you can't find the invoice.

Once we've shipped your order, you'll receive a shipping confirmation and the invoice via email. You can also download the invoice in your The Christmas Shop - Account under invoices. Please wait until your order is actually shipped.

Once we have processed your return, we will refund you within 14 working days. It might take a little while before the money appears in your account, depending on your payment method.

We do not accept cash payments. Therefore, you can never receive a cash refund for a return or cancellation, not even in the store.

You can't find the status of your refund on our website. We process returns as quickly as possible and will refund you promptly, within 14 business days. If the money is not in your account after 14 business days, please contact our customer service.

We will refund you via the payment method you used for your online order. We will send you a confirmation email once the refund has been processed back to your account.

If you purchased your products in-store, we will refund in cash, or you can choose to have the amount refunded via a card payment reversal.