Privacy Policy

Lats changes at: 07-2025

The Christmas Shop offers a webshop via the website https://www.thechristmasshop.nl. Every day, we receive orders from customers and process personal data. Your privacy is very important to The Christmas Shop. We therefore comply with the General Data Protection Regulation (GDPR).

Our Privacy and Cookie Policy in Brief

When processing personal data, we adhere to privacy laws. This means that we:

  • Clearly define our purposes before processing your personal data, as described in this privacy and cookie policy;
  • Store as little personal data as possible and only data necessary for our purposes;
  • Explicitly ask for your consent to process your personal data, where required;
  • Take necessary security measures to protect your personal data. We also impose these obligations on parties that process personal data on our behalf;
  • Respect your rights, such as the right to access, correct, or delete your personal data.

Purpose of Data Processing

When you send us an email, call us, send a WhatsApp message, or contact us in another way, you are accepting our offer to get in touch (execution of the agreement).

We process the following personal data for this purpose:

  • Name
  • Email address and/or phone number
  • Any information you voluntarily include in your message

We store your data for as long as necessary for the communication or up to 12 months after our last contact to ensure we have properly handled your question or complaint.

Placing and Processing Orders

When you place an order on our website, you provide us with personal data necessary for fulfilling the purchase agreement between you and The Christmas Shop (execution of the agreement).

We process the following personal data:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information

We store this data for up to 2 years after the purchase. Some data may be stored longer if required by law (e.g., tax retention obligations).

Creating a Customer Account

You can create a customer account with us. This offers several benefits such as faster checkout, storing multiple addresses, and tracking orders.

We process the following personal data:

  • Email address
  • Login credentials

We retain your personal data until you cancel your account, or for up to 2 years after your last login. We assume that after this time, you no longer wish to use our services. Some data may be stored longer if required by law.

Managing Your Customer Account

Once your account is created, you can decide what information to include (execution of the agreement). Within your account, you can set up a personal profile and view your order history.

We process the following personal data:

  • Email address
  • Login credentials
  • Name
  • Address details
  • Phone number
  • Personal interests

We retain your personal data until you cancel your account, or for up to 2 years after your last login. Some data may be stored longer if required by law.

Newsletters

We send a weekly digital newsletter which you can subscribe to on our website. We do this only with your consent. The newsletter contains offers, tips, and information about our products and services.

We process the following personal data:

  • Name
  • Email address

We store your data until you unsubscribe. You can unsubscribe at any time via the link in each newsletter.

Creating Profiles

We combine your personal data from various sources to offer the best possible online shopping experience. This includes linking your account details, order history, preferences, and browsing behavior on our site or external sites.

By combining this data, we can offer personalized promotions and content tailored to your interests and purchase history, including personalized newsletters and advertisements.

We only create profiles with your consent. We use cookies to collect and combine this data. Cookies allow us to track which pages you visit, which ads are shown or clicked, whether you are interested in discounts, and which items you view. See our cookie table for a complete overview.

Sharing with Third Parties

The Christmas Shop only shares your personal data with third parties if permitted by law. This may happen because:

  • We have contracted them to process data on our behalf;
  • It is necessary to perform our agreement with you;
  • You have given your consent;
  • We have a legitimate interest in doing so;
  • We are legally required to (e.g., by police in case of suspected criminal activity).

Parties that process personal data on our or your behalf include:

  • Mail carriers
  • Distribution centers
  • Payment service providers
  • Cookie service providers
  • Accounting and administration offices
  • Software vendors
  • IT service providers
  • Marketing companies
  • Review platforms

The Christmas Shop may share your data with parties outside the European Economic Area (EEA). We do this only if an adequate level of protection is ensured. For example, we use European Commission model contracts or make specific agreements about data handling.

We are aware of the Court of Justice of the EU ruling on July 16, 2020 (Schrems II case). We are currently working on the best way to comply with this. We highly value privacy and will inform you via this privacy policy once we have a suitable solution. If you have questions about how your personal data is processed, please contact us using the details in this policy.

Is Your Personal Data Secure?

The Christmas Shop takes appropriate technical and organizational measures to protect your personal data from loss or unlawful processing (such as unauthorized access, modification, or disclosure).

Social Media Buttons

Our website includes social media buttons that redirect you to social media platforms. This allows you to follow us and share content. These buttons function through code provided by the social media networks. For information about how these platforms handle your data, see their privacy policies:

Your Rights

If you have questions or want to know what personal data we hold about you, feel free to contact us. See the contact details below.

You have the following rights:

  • Right of access – You can request access to your personal data.
  • Right to rectification – You can ask us to correct or complete inaccurate or incomplete personal data.
  • Right to withdraw consent – You can withdraw your consent at any time.
  • Right to object – You can object to the processing of your data.
  • Right to erasure – You can request the deletion of your personal data.
  • Right to data portability – You can request your data to be transferred to another party, if technically feasible.
  • Right to restrict processing – In some cases, you may request us to limit the processing of your data.

We may ask for identification with such a request to ensure the data belongs to you.

We aim to respond within one month. This period may be extended if the request is complex. If extended, we will notify you promptly.

To exercise any of your rights, please contact us at [email protected].

Cookies

We use cookies on our websites from ourselves and third parties. Cookies are small files stored or read from your device (such as PC, tablet, or smartphone) when visiting a website via your browser. See our cookie policy for more information.

Changes to This Privacy Policy

If our services change, we will update this privacy and cookie policy accordingly. Please check this policy regularly for the most up-to-date information.

Complaints

If you feel we are not helping you correctly regarding your privacy, you have the right to file a complaint with the supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact Details

If you wish to respond to our privacy policy, you can contact us:

The Christmas Shop
Trompetstraat 15
2611KL Delft
Netherlands

Phone: 085 06 01 098
Email: [email protected]