Pre-orders

Before placing an order with pre-order items from our website, please take the following points into account:

• You pay for all items in your order at the time of ordering, not at the time of shipping.
• You can cancel your pre-order before it has been shipped. The order amount will be refunded to your account within 14 days of cancellation, using the same payment method you used when placing the order.
• If you wish to cancel your pre-order, please contact us by email, phone or WhatsApp. You can find more information on how to contact The Christmas Shop via our customer service.
• If you order both in-stock and pre-order items in one order, we will ship everything together once all products are in stock. You will receive an email when your order is shipped. It is not possible to split your order into multiple shipments.
• You can return products from an order with pre-order items within 14 days after shipping. You can use the return form for this.
• We do our best to include all available details about a pre-order product in the product description. If you still have questions, don’t hesitate to get in touch via our customer service.
• Pre-orders are special orders and may take up to 3 weeks to process.
• The estimated delivery date is based on information from our suppliers. It is an estimate, not a guarantee. We aim to provide the most accurate information possible, but we cannot guarantee an exact shipping or delivery date.
• In rare cases, a product may not be delivered after all. If this happens, we will contact you as soon as possible to discuss the options.