We'll process your return as quickly as possible. Once it's been processed, you'll receive a confirmation email. We'll refund the amount within 14 days. When you'll see the money in your account depends on your payment method.

In your The Christmas Shop - Account you can check the status of your return. Once we have received your return and started processing it, you will receive a confirmation email. It may be that according to Track & Trace, your package has already arrived at our warehouse, but you haven't received a confirmation email yet. Don't worry, it can take up to 48 hours for us to process your return.