Yes, the product should still be in its original packaging. That way, we might be able to make someone else happy with it. Don't have the original packaging anymore? That can happen, we'll assess the condition of the returned product and determine the depreciation. Any repackaging costs will be deducted from the amount we refund.

Yes, the return shipping costs are your responsibility.

Use sturdy packaging, preferably the original packaging. This helps minimize the risk of damage and enables us to make someone else happy with the product. If you no longer have the original packaging, no worries. We'll assess the condition of the returned product and determine any depreciation. You can ship your packaged product in a sturdy box that seals well.

Once your product is well packed, print out the packing slip you received with your return confirmation. Place it inside the box with your products. Next, write the return address from the packing slip on the box and take it to a DHL or PostNL parcel point.

Don't forget the packing slip; we use it to ensure that you are the one who receives the refund.