You can add our products to your digital basket using the blue "Add to my basket" button on the product page. If you place your order with your The Christmas Shop - Account, it will be even quicker as we already have your details.

You can provide your correct address to our customer service if your order is being sent to the wrong address and before you've received a shipping confirmation. We will do our best to adjust the shipment accordingly.

If you are moving, you can easily update your address in your The Christmas Shop - Account.

You can cancel your order up until the moment it is shipped. Please contact customer service as soon as possible. Once we’ve shipped your order, cancellation is no longer possible. After receiving your order, you can return it to us, and we will refund the purchase amount to your account within 14 days of receiving the return.

You can't modify the details anymore after you've paid for your order. If you haven't received a shipping confirmation yet, we can still adjust your order details, like your name or delivery address.

Contact customer service as soon as possible after placing your order.