Yes. Using the online return form, you can specify which products from your order you want to return. So, you don't have to send back your entire order all at once.

Please note that we only refund the shipping costs if the entire order is returned to us.

Yes, usually. But of course, that depends on the condition of the returned products. It's important that you return the product to us in its original state and undamaged. This way, we can make someone else happy with a new product.

If the product is returned not in its original state or is damaged, we will determine the reduction in value.

Feel free to take a good look at the product, but don't use it if you intend to return it.

You don't need to cancel your return. If the product hasn't reached us within 14 days, your return request will be cancelled automatically.

This is likely because the product you returned was not in its original condition. We assess the depreciation of the product based on its condition, but it is never more than 50%.

The amount you eventually get refunded depends on two things: the depreciation of the product and the costs we incur to make the product sellable again.

If you have any questions about the amount refunded to you, you can contact customer service.

It seems something didn’t go quite right. Please contact customer service as soon as possible, so we can make sure you receive the correct order without further delay.

Usually, we’ll provide you with a return label to send the incorrectly received product back to us.

You can return the product within 14 days and we will refund the full order amount, unless the product is no longer in its original condition or is damaged. You can also return your order at our store in Delft.

You can request your return within 14 days of receiving your product. Once registered, you have another 14 days to send your product back.

We will refund the full order amount if the product is returned to us in its original condition, undamaged, and in unopened packaging.