You can request a return using the online return form. It's quick and easy. If you need any help, feel free to reach out to our customer service.

Yes, you can take your product to the store and return it there. You don't need to request your return in advance, and there's no need to print anything. However, we do need the invoice for your order, which you can find in the shipping confirmation of your order.

Even if you bring your return to the store, we will refund the purchase amount to your account within 3 days. We do not provide cash refunds in the store, and you cannot offset the purchase amount against other purchases.

You don't need to cancel your return. If the product hasn't reached us within 14 days, your return request will be cancelled automatically.

Yes. Using the online return form, you can specify which products from your order you want to return. So, you don't have to send back your entire order all at once.

Please note that we only refund the shipping costs if the entire order is returned to us.

Yes, usually. But of course, that depends on the condition of the returned products. It's important that you return the product to us in its original state and undamaged. This way, we can make someone else happy with a new product.

If the product is returned not in its original state or is damaged, we will determine the reduction in value.

Feel free to take a good look at the product, but don't use it if you intend to return it.

This is likely because the product you returned was not in its original condition. We assess the depreciation of the product based on its condition, but it is never more than 50%.

The amount you eventually get refunded depends on two things: the depreciation of the product and the costs we incur to make the product sellable again.

If you have any questions about the amount refunded to you, you can contact customer service.

It seems something didn’t go quite right. Please contact customer service as soon as possible, so we can make sure you receive the correct order without further delay.

Usually, we’ll provide you with a return label to send the incorrectly received product back to us.

You can return the product within 14 days and we will refund the full order amount, unless the product is no longer in its original condition or is damaged. You can also return your order at our store in Delft.

You can request your return within 14 days of receiving your product. Once registered, you have another 14 days to send your product back.

We will refund the full order amount if the product is returned to us in its original condition, undamaged, and in unopened packaging.

Yes, you need to take care of returning your product yourself, including the shipping costs. You can return the product in the box your order came in. Don't forget to register your return and print the shipping label to stick on the box.

If you don’t have a printer, you can write the return number and return address on a separate piece of paper and stick it on the box. Use the address provided on the shipping label. At a DHL or PostNL service point, they can assist you with sending your package.

• Request your return via the online return form.
• Prepare your product for shipping:
• Wrap it securely and preferably use the original packaging.
• Download the packing slip from your email that you received after requesting your return.
• Ship the package in a sturdy box that can be sealed well.
• Remove any addresses from the box to avoid confusion.
• Place the packing slip in the box, along with your products.
• Send your package back via a DHL or PostNL service point near you.
• Please be patient and keep an eye on your The Christmas Shop - Account.

We'll process your return as quickly as possible. Once it's been processed, you'll receive a confirmation email. We'll refund the amount within 14 days. When you'll see the money in your account depends on your payment method.

In your The Christmas Shop - Account you can check the status of your return. Once we have received your return and started processing it, you will receive a confirmation email. It may be that according to Track & Trace, your package has already arrived at our warehouse, but you haven't received a confirmation email yet. Don't worry, it can take up to 48 hours for us to process your return.

You can exchange or return products that you've ordered online at the store. There's no need to register your products online for this, but you must bring the invoice from the order to the store. You don't have to print it; a digital version is also acceptable.

Yes, you can exchange a product in our store, even if it was ordered online. We always need a receipt or invoice for the purchase, whether it was made in-store or online.

Unfortunately, we can't offset the amount of your new in-store purchase against your online order. The purchase amount of the returned product will be refunded via the original payment method. You can pay for the new product in-store by card or cash.

Yes, the product should still be in its original packaging. That way, we might be able to make someone else happy with it. Don't have the original packaging anymore? That can happen, we'll assess the condition of the returned product and determine the depreciation. Any repackaging costs will be deducted from the amount we refund.

Yes, the return shipping costs are your responsibility.

Use sturdy packaging, preferably the original packaging. This helps minimize the risk of damage and enables us to make someone else happy with the product. If you no longer have the original packaging, no worries. We'll assess the condition of the returned product and determine any depreciation. You can ship your packaged product in a sturdy box that seals well.

Once your product is well packed, print out the packing slip you received with your return confirmation. Place it inside the box with your products. Next, write the return address from the packing slip on the box and take it to a DHL or PostNL parcel point.

Don't forget the packing slip; we use it to ensure that you are the one who receives the refund.