Yes, you need to take care of returning your product yourself, including the shipping costs. You can return the product in the box your order came in. Don't forget to register your return and print the shipping label to stick on the box.

If you don’t have a printer, you can write the return number and return address on a separate piece of paper and stick it on the box. Use the address provided on the shipping label. At a DHL or PostNL service point, they can assist you with sending your package.

• Request your return via the online return form.
• Prepare your product for shipping:
• Wrap it securely and preferably use the original packaging.
• Download the packing slip from your email that you received after requesting your return.
• Ship the package in a sturdy box that can be sealed well.
• Remove any addresses from the box to avoid confusion.
• Place the packing slip in the box, along with your products.
• Send your package back via a DHL or PostNL service point near you.
• Please be patient and keep an eye on your The Christmas Shop - Account.